Join Dashwood Industries as a Customer Service Manager and lead a team dedicated to exceptional service. Focus on enhancing customer experiences while driving team efficiency in the window industry.
As a recognized manufacturer of windows and doors, Dashwood Industries is hiring for a Customer Service Manager. In this role, you will lead the Customer Service team and implement processes that align with corporate goals. Your focus will be on resolving service issues while fostering team development and professionalism.
Key Responsibilities:
• Lead initiatives to improve overall customer experience
• Manage team training and ensure high standards
• Address service workflow and backlog management
• Ensure accurate order processing and customer satisfaction
• Collaborate across teams to support operational efficiency
Requirements:
• Post-secondary education in a relevant field
• Supervisory experience of 1-3 years
• Proven leadership and coaching capabiliti...