Supervise customer service operations as a Customer Service Operations Supervisor. Ensure excellent service levels while training staff and driving efficiency in customer interactions.
This role focuses on managing a team of customer care associates who provide vital support for technical products. Your leadership will be instrumental in enhancing service quality, overseeing operational workflows, and ensuring adherence to service standards. You will play a key role in creating a motivated and high-performance team environment.
Key Responsibilities:
• Manage daily activities of customer service team
• Execute process improvement initiatives
• Assess team performance and responsiveness
• Establish training programs for ongoing staff development
• Collaborate with departments to enhance services
Requirements:
• Bachelor’s degree or 5 years related experience
• Strong project management and leadership skills
• Process improvement and team engagement expert...