As a Customer Service OTC, your responsibilities are:

• Manage end-to-end order-to-cash processes, ensuring accuracy and efficiency.


• Serve as the main point of contact for customers, addressing inquiries and resolving issues promptly.


• Process customer orders and ensure timely delivery in line with company standards.


• Collaborate closely with internal departments to streamline workflows and enhance customer satisfaction.


• Maintain accurate customer records and ensure data integrity.


• Monitor inventory levels and coordinate with logistics to fulfill customer needs.


• Prepare and analyze reports related to customer orders and service levels.


• Support continuous improvement initiatives to enhance the efficiency of the customer service department.

A successful Customer Service OTC should have:

• Fluency in both English and Dutch, with strong communication sk...