DePuy Synthes is recruiting for a Customer Services Analyst (LATAM) located in Mexico City, Ciudad de Mexico. As part of the planned separation of our Orthopedics business into a standalone company, you will become an employee of DePuy Synthes after the transaction is completed. Your employment will be governed by DePuy Synthes processes, policies, programs, and benefit plans. The role focuses on order management, issue resolution, and collaboration with internal stakeholders to ensure a seamless customer experience.

• Process and manage customer orders in alignment with established procedures and service levels.
• Serve as a primary point of contact for customer inquiries related to orders, deliveries, and product availability.
• Coordinate with supply chain, logistics, and commercial teams to support timely and accurate order fulfillment.
• Monitor and track order status, proactively communicating updat...