Hendrick Luxury Collision Center Location: 5141 E. Independence Blvd, Charlotte, North Carolina 28212 Summary: Responsible for maintaining customer satisfaction throughout the dealership contributing to business development. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilitiesinclude the following: Addresses customer concerns Strives to resolve issues between customers and dealership (sales and service) Works closely with department managers to ensure customer satisfaction Follows up with customers through telephone and mailings prior to purchase Follows up with customers through telephone and mailings after purchase Follows up with customers through telephone and mailings after service Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. D...