At Brady, we are looking for a highly skilled, dynamic, and service-minded Sr. Customer Service Representative to join our team in Tijuana! If you have a strong background in high-volume customer care, logistics, and SAP, and you thrive in a continuous improvement environment, this role is for you. You will act as the vital bridge between our company, our sales team, and our valued global distributors and customers. Core Purpose of the Role Utilizing specialized technical knowledge of Brady’s product lines, you will serve as the primary customer contact for order management, billing, warranty services, product specifications, and logistics tracking. You will also work closely with department supervisors to review procedures and actively drive continuous improvement. Key Responsibilities Order & Account Management: Oversee end-to-end order handling for all assigned Brady customers and distributors; efficiently enter and process stock/custom orders using SAP. Customer Excellence: Manage ...