We are looking for a Support Specialist to join our growing international customer support team. You'll be the first point of contact for players, providing fast, accurate, and friendly assistance in real time.
Role Purpose
Deliver high-quality real-time customer support through live chat , ensuring quick responses, accurate solutions, and an excellent overall customer experience.
Trial Period Goals (First 3 Months)
During the onboarding period, you will:
Learn the chat platform, CRM systems, and internal knowledge base.
Demonstrate reliability, punctuality, and shift discipline.
Meet key SLA targets:
First response time: ≤ 30 seconds
Customer satisfaction (CSAT): ≥ 70%
Average response time: ≤ 60 seconds
Key Responsibilities
Communicate with customers via live chat in Spanish.
Resolve simple and standard inquiries independently.
Escalate complex or technical cases to relevant departments or shift supervisors.
Use the internal knowledge b...