Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and unassigned customers.Be familiar with the top ***** products and top ***** customers of SLI.Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.Train on and remain current on SOP's for Front Office/Customer Service.Participate in weekly (or as scheduled) Customer Service Meetings.Offer assistance and support to front office tasks as may be appropriate andrequested from time to time ...