Responsibilities:

Customer Support

Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
Resolve Tier 1 customer concerns promptly and professionally
Escalate complex issues to supervisors or appropriate departments when necessary
Maintain a high level of empathy and professionalism during all customer interactions

Communication & Follow-Up

Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
Respond to customer inquiries within established response time standards
Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures

Documentation & Systems

Accurately document customer interactions and updates within company systems and CRM platforms
Maintain org...