Customer Service Representative - LATAM

Work Mode: Remote

Opportunity

Reporting to the International B2B Customer Service Manager, this role supports Latin America distributors with a strong emphasis on data analysis, performance reporting, and insights-driven decision making. The position is responsible for order management, shipment planning, backlog and inventory analysis, and distributor performance reporting. The role partners cross‑functionally to translate complex supply chain and customer data into actionable insights that improve service, reduce backlog, and support distributor growth across Latin America markets.

Specific Responsibilities

Distributor & Customer Support

• Serve as the lead point of contact for assigned Latin America distributor accounts, managing inquiries and escalations across phone, video, email, and written communication.
• Support distributors by providing data‑backed recommendation...