The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts.
Has three main focus areas:
Maintenance and understanding of customer demands
Managing customer shipments
Managing communication around areas that impact demand and/or shipments
Your Responsibilities:
Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
Developing inv...