Responds to customer issues that require product knowledge. Interprets questions/requests and ensures proper resolution. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests.
- Manage the end-to-end (E2E) Order-to-Cash process including:
- Establish/Maintain Customer Masters, Product Masters and Tables in Support of other Master Data
- Respond to Customer Inquiry
- Establish Customer Order Requirement
- Verify and confirm Product availability
- Review ATP (Avialable to Promised) together with demand and sales team to delivery of material
- Responsible for the invoice information in customer portal
- Contract review “customer order” versus Business and Corporate Policies and Procedures
- Create, modify and cancel Order “in system”
- Assure that Credit Check is performed
- Confirm Order & Date, respond to requests and status to Customer,
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