Overview Customer Service Representative – Rosarito. The role involves acting as a liaison for the Dealer Support Department, providing product/services information, and resolving customer issues with accuracy and efficiency. The ideal candidate is patient, empathetic, and effective at communicating to ensure high customer satisfaction.
Schedule: Monday to Thursday 8:00 AM – 5:00 PM and Friday 8:00 AM – 1:00 PM.
Responsibilities - Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resoluti...