CSR Jr representatives are the front‑line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone‑based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services‑focused companies whose sales are business‑to‑business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, and the ability to accept and follow instructions. Ability to read and write documents in English and Portuguese is a must and work closely with internal teams to identify system requirements.

2-4 years

• Implementing contract management best practices
• Developm...