Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

The Work

The Customer Service Specialist is responsible for providing exceptional customer service to Equitable Bank’s existing customers through a variety of communication channels in both English and Mandarin. The role requires a broad understanding of the mortgage life cycle, mortgage products and features.

The Core Responsibilities

• Provide excellent customer service in an inbound environment and via digitized correspondence with customers, solicitors, brokers, and other stakeholders.
• Support customers through mortgage inquiries by identifying needs and providing appropriate options and solutions.
• Provide accurate information regarding our products and services.
• Fulfill customer expectations while complying with policies and procedures for vari...