Customer Service SpecialistDepartment: Customer RelationsEmployment Type: Full TimeLocation: Mexico - MonterreyReporting To: Mariel GilDescriptionCustomer retention and market expansion.This role provides end-to-end account and relationship support to our best customers , driving best practices and innovation to create more value for the business.
The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.Key ResponsibilitiesProvide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.Proactively anticipate customer needs and identify any potential opportunities or issues.Create recommendations and facilitate actions accordingly.
(Requires a strong knowledge of the account, products, and daily interaction on a high level).
Support the marketing strategy to create new relationships, new customers, new ma...