PermanentFully remoteSalary 330,000 Mexican Pesos ($27,500 a month)Required Skills & Experience-2+ years of experience in a customer service or call center environment-Strong verbal and written communication skills in English and French-Experience handling high call/email volumes with professionalism and composure-Ability to manage escalated or sensitive customer situations-Strong active listening, problem-solving, and multitasking abilities-Comfort working with multiple computer applications (CRM tools, MS Office, internal systems)-Proven ability to work in a fast-paced, performance-driven environmentNice to Have Skills & Experience-Flexibility to work EST-aligned shifts, including evenings and rotating schedules-Willingness to work during Mexico holidays if business needs require-Strong attention to detail, time management, and prioritization skills-Demonstrated customer empathy, patience, and cultural sensitivity-Experience working in global or cross-regional support environments...