Customer Service Specialist

Reporting to the Customer Service Department, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

What You’ll Do

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly
• Other duties as required

What You’ll Need

• University degree or College diploma with specialized training in a related field (i.e., chemistry, sales, or customer service) with two (...