Overview

Join AlgaeCal as a Customer Service Team Lead, focusing on driving customer success and leading a dedicated team in a hybrid work workplace. Empower a group of high-performing professionals to deliver exceptional service. Drive customer satisfaction and team success as you lead the Customer Service team at AlgaeCal.

The Customer Service Team

Responsibilities

• Lead and develop a high-performing customer service team
• Coach team on customer service and sales improvement
• Analyze performance data to implement actionable plans
• Recruit and retain top talent for the team
• Foster a culture of empathy and customer care

Qualifications

• 5+ years in a customer service workplace
• 2+ years of customer service management experience
• Robust knowledge of CRM & contact-center solutions
• Proven track record of coaching team performance
• Ability to attract and r...