Customer Service Team Leader Poole, United Kingdom Description

Customer Service Team Leader - AI & Global Collaboration

Are you passionate about leveraging cutting-edge AI technology to enhance customer experience and foster international collaboration? Look no further, because we have an exciting opportunity for you! Join our team as a Customer Service Team Leader and take charge of optimising The Koin Club and Tilly Pig's customer experience by harnessing the power of ChatGPT and other AI tools. This role offers a chance to travel to China and work with our Asia team, providing hands-on experience with the latest AI technology and global collaboration.

Key Responsibilities:

As the Customer Service Team Leader, you will lead a highly skilled team and drive exceptional customer experience through efficient AI usage. Your responsibilities include:

Managing and optimising AI performance to ensure the highest level of customer satisfaction

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