**Overview**

The Customer Success Account Manager (CSAM) is the primary post-sales success lead and trusted advisor for strategic enterprise customers. The purpose of the role is to connect the customer’s digital strategy with Microsoft’s technology capabilities, ensuring that deployed solutions deliver measurable business value, sustained adoption, and continuous evolution of the customer’s digital ecosystem.

The CSAM develops a deep understanding of the customer’s business objectives, technology maturity, operational challenges, and improvement opportunities across cloud, data, security, productivity, and artificial intelligence. From that vantage point, the CSAM anticipates needs, identifies risks, proposes paths to value, and orchestrates Microsoft resources to accelerate the customer’s digital transformation.

This is not a delivery-coordination role. The CSAM acts as a trusted advisor who connects strategic conversations with concrete technical execution...