Drive positive outcomes as a Customer Success Advocate with Motorola Solutions. You will build strong customer relationships, enhancing product adoption and ensuring effective use of our solutions.
As a key member of the Customer Success team, you will manage a customer portfolio and facilitate onboarding, workflow configuration, and ongoing engagement. Your role is crucial in maximizing the value customers derive from Motorola's hybrid-cloud offerings, focusing on customer satisfaction, retention, and advocacy through strategic partnerships.
Key Responsibilities:
• Foster strong relationships with operational leaders and end users
• Lead regular engagements and health check sessions
• Identify workflow enhancements and recommend best practices
• Collaborate with cross-functional teams for seamless support
• Drive upsell and cross-sell opportunities based on customer needs
Requirements:
• Bachelor's degree in a relevant field
• 3–5 years of experience in c...