Overview

As a Customer Success Associate for Resource Advisor Plus at Schneider Electric, you will be the operational engine for our enterprise partnerships. Resource Advisor Plus helps large organizations effectively manage their sustainability, carbon, and energy management priorities. Working alongside Client Managers, your mission is to drive platform adoption, technical health, and product‑led value realization across a portfolio of complex integral accounts.

Key Responsibilities

• Product Mastery: Act as the primary technical partner for customer program leads, serving as the anchor for the account’s operational health and ensuring technical requests are prioritized while providing a consistent, expert point of contact for all platform‑related needs.
• Product‑Led Value Realization: Drive the technical success of enterprise accounts by ensuring users meet defined product maturity milestones, deepening feature adoption, and moving users fro...