Company Overview

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online. Winner of the Visa Everywhere Initiative 2020, we are a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce and continue to grow.

Job Description

At Fygaro, we are on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

Responsibilities

• Guide new customers through onboarding and ensure a smooth setup experience
• Understand merchant needs and recommend the right Fygaro solutions
• Drive product adoption across features like payments, links, shops, and vPOS
• Proactively identify opportunities to improve customer performance and retention
• Handle customer inquiries across video call, chat, emai...