Take on a critical leadership role in Customer Success at Henry Schein One, focusing on enhancing customer adoption and retention strategies in Canada. Drive successful onboarding and cultivate customer relationships.
As the Manager of Customer Success, you’ll establish and lead teams dedicated to the post-sale customer experience. This involves innovation in Customer Enablement and Account Management, where your efforts will ensure customers maximize their onboarding experience with our dental software solutions. Your leadership will be pivotal in building processes and performance metrics.
Key Responsibilities:
• Lead Customer Success and support teams effectively
• Create onboarding strategies and educational frameworks
• Monitor customer health for proactive engagement
• Drive revenue retention and expansion strategies
• Act as a liaison between customer feedback and product development
Requirements:
• 7–10+ years in Customer Success or Account Management...