The Scaled Customer Success Manager at Emerson's T&M division is responsible for driving value and outcomes across a large portfolio of accounts (25+) with scalable engagements and activities.This role ensures customers realise the full potential of T&M's solutions through a mix of proactive outreach, lifecycle management, and data-informed insights.As a trusted advisor, the Scaled CSM builds relationships with key stakeholders across multiple accounts, helping customers achieve their business goals while improving adoption, satisfaction, and retention.
**In this Role, Your Responsibilities Will Be**:- Managing a large portfolio of accounts (25+) throughout all phases of the customer life-cycle post-deployment- Dynamically and proactively engaging with accounts based on health metrics and triggers.
- Collaborating with Sales team to expand customer relationships, ensure renewals and expansions- Stakeholder Onboarding, post-sales entitlement and software promotion, engagement...