Our Ideal Candidate HasA proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalates.Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence.High organizational rigor, capable of managing ***** accounts while maintaining accurate, complete documentation in Salesforce.Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment.Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR.Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.Nice To HavesFamiliarity with Salesforce, Pendo, and analytics dashboards.Background supporting hardware + software products or running high-volume, process-driven books of business.Strength in leading QBRs, value storytelling, and R...