Be the driving force for partner success as a Customer Success Manager focused on AI Enablement at Vendasta in Saskatoon. Establish strong relationships while managing AI-driven success strategies.
As the primary contact for new partners, you'll conduct onboarding, ensuring seamless AI Employee activation. Your role involves accountability for AI performance and health monitoring within the self-serve cohort. By synthesizing feedback and data, you’ll advocate for necessary product adjustments and enhance overall partner satisfaction.
Key Responsibilities:
• Lead Configuration Calls for effective onboarding
• Optimize the implementation of AI personas and escalation processes
• Assess and manage cohort health to maintain NRR goals
• Create AI-driven workflows for ongoing partner support
• Relay partner insights into product enhancements
Requirements:
• 3-5 years in Customer Success or Account Management
• Bachelor's degree in relevant field
• Proven expe...