Toshiba Global Commerce Solutions is seeking a Customer Success Manager to play a critical role in ensuring the success and satisfaction of our retail clients. Your primary focus will be on guiding the customer through the onboarding and adoption journey, providing exceptional support, building strong relationships, and promoting long-term success.
**RESPONSIBILITY**
- Collaborate with the sales team during the pre-sales phase, actively participating in customer discussions, understanding their needs, and showcasing the value of our retail IT solutions.
- Lead the onboarding process by working closely with internal teams to ensure a seamless customer transition, providing a well-documented onboarding process, and addressing potential challenges. Monitor the progress of customer onboarding, regularly communicating with customers to provide updates, address questions, and ensure their success in using our solutions effectively.
- Continuously engage with key stakeholders and ...