Transform healthcare services with Heidi as a Customer Success Manager based in Toronto. Play an essential role in ensuring clinical teams maximize their use of our AI Care Partner.
This full-time hybrid role is perfect for those with 2-4 years in customer success within SaaS. You'll manage a diverse portfolio of 75+ accounts, focusing on onboarding efficiency, customer health, and product engagement. Your organizational skills and data-driven approach will empower you to identify at-risk accounts and implement strategic interventions.
Key Responsibilities:
• Ensure high-quality customer onboarding experiences
• Analyze customer health data to mitigate risks early
• Conduct educational training sessions for enhanced product use
• Guide renewal processes and uncover expansion opportunities
• Collaborate across multiple teams for seamless service delivery
Requirements:
• 2-4 years of relevant SaaS customer success experience
• Demonstrated ability managing a...