**POSITION**: Customer Success Manager
**LOCATION**: Mexico/Remote
**DEPARTMENT**: Customer Success Management
**REPORTS TO**: CSM Manager, Virgilio Muelas
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**YOUR DAY-TO-DAY**:
- Identify customer operational needs.
- Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the best way to guarantee the use case intended by the customer, when accompanying autonomous customers.
- Identify UpSelling and CrossSelling opportunities.
- Ensuring the Customer Autonomy process, encouraging the client to carry out the necessary training activities provided by the training teams and ensuring a transition process of good practices and advice aimed at achieving this autonomy.
CSM also has the function of validating and auditing the process of obtaining autonomy.
- Ensure proper customer coordination, identifying internal and customer-side stakeholders to ensure the best govern...