**Location**: Mexico City (Hybrid)**Industries**:B2B SaaS Platform, Fintech**Compensation Details****Salary**: $85,****** MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Own account management: align with merchants, deliver performance report, drive upsell and referrals- Define and manage NRR, retention, and expansion metrics**Role Summary**Customer Success Manager to drive adoption, retention, and growth with merchants and buyers.Own post-launch engagement, ensuring activation, increased usage, and measurable value, while collaborating closely with Growth, Ops, and Risk teams.
**Must-Have Requirements**These qualifications are required to be considered for this position.
- 5-7+ years in customer success, account management, or growth roles at a B2B fintech or SaaS company- Experience leading teams across activation and account management.
- Experience driving adoption, retention, and net r...