Elevate customer satisfaction as a Customer Success Specialist, acting as the first point of contact in a hybrid work model. This is your chance to utilize your expertise in problem resolution and service delivery.
We are looking for a customer-centric individual with a DEC in administration or four years of pertinent experience. Your background in a manufacturing setting will play a crucial role in your success, alongside your knowledge of Microsoft Office and ERP systems. Bilingual proficiency in French and English is key for effective customer interactions.
Key Responsibilities:
• Validate, process, and confirm orders across systems
• Open and manage engineering change requests
• Escalate issues efficiently to relevant teams
• Collaborate with shipping teams to track orders
• Address customer queries and resolve complaints
Requirements:
• DEC in administration or 4 years of relevant experience
• Manufacturing industry knowledge required
• Proficient ...