About the job Customer Success SpecialistLocation: Mexico City (Hybrid)About the OpportunityWe are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM.For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.As a Junior Customer Success Specialist, you will play a critical role in ensuring our merchants derive maximum value from our ecosystem.You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.Key ResponsibilitiesClient Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communica...