Join AlgaeCal as a Customer Service Team Lead and make a difference in clients' lives by delivering service with heart. Your leadership will empower a devoted team to provide top-notch support.
In this role, you will leverage 5+ years of customer service experience alongside 2+ years in leadership. Your insights into CRM systems will enhance team performance, directly impacting customer satisfaction ratings. You will have the opportunity to instill a compassionate service ethos that focuses on meaningful client interactions.
Key Responsibilities:
• Lead and develop a compassionate customer support team
• Enhance team capabilities in service and sales competencies
• Monitor key performance indicators to drive success
• Discover and rectify areas for service improvement
• Foster authentic customer relationships for greater trust
Requirements:
• Minimum of 5 years in customer service environments
• Over 2 years in a leadership role
• Expertise in CRM tools...