Position Customer Support Associate II – Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
What You'll Be Doing - Provide expert internal and external customer service, interfacing directly with customers and recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
What You'll Need - Typically requires a 2‑year degree and 2‑4 years of experience or a high school graduate with equivalent rela...