Join Clio's Customer Support Team in Burnaby or Calgary and become an expert in legal AI technology. This role focuses on exceptional customer experiences and offers tremendous growth opportunities.
As a Customer Support Specialist, you will engage with legal professionals through calls, chat, and email. You'll gain insights into product features while providing valuable coaching to enhance your customers' use of Clio. This role serves as a springboard for individuals eager to advance in the tech industry.
Key Responsibilities:
• Manage inbound support requests through various channels
• Become a product expert to effectively troubleshoot issues
• Coach customers to improve their use of Clio’s offerings
• Identify upselling opportunities and connect customers accordingly
• Gather customer insights for the product development team
Requirements:
• Bachelor’s degree or diploma, or nearing completion
• Excellent verbal and written communication skills
• Str...