**Job Title
- Customer support for banking and financial services products**
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**Work Location: Mexico City**
**Key Responsibilities**:
- Handle inbound voice calls with professionalism and empathy
- Support customers with:
- Credit Cards (including lost/stolen reports)
- Checking & Savings Accounts
- Debit Cards
- Online & Mobile Banking
- Bill Pay & Mobile Deposits
- Loans & Mortgages
- Other voice-related tasks as assigned
- Inform customers of account status and process maintenance requests (e.g., payments, balance transfers)
- Assist with escalations and ensure timely resolution
- Accurately document all interactions in client systems
**Requirements**:
- 6-9 months of call center experience
- Fluent in English (B2+ to C1 level)
- Must reside within 1.5 hours of the site
- Comfortable with 10-hour shifts
- Strong customer service, communication, and problem-solving skills
- Ability to f...