Company Overview SkyVIP Services is a global provider of VIP airport Meet & Greet and travel concierge solutions, operating in 500+ airports worldwide. We specialize in delivering seamless, high-end airport experiences for corporate clients, executives, and global travel partners, ensuring efficiency, discretion, and white-glove service at every stage of the journey. This is a full-time remote position based in the Mexico, supporting global clients across multiple time zones. As a Customer Support Representative, you will manage client communication, bookings, and service coordination. Respond promptly to all incoming calls, emails, and messages related to service inquiries and bookings Manage new reservations: verify details, confirm service requirements, and ensure accurate data entry Assist clients with special requests, last-minute changes, and service adjustments Communicate proactively with the manager on duty regarding urgent cases, escalations, or issues Promote and cross-se...