Job description:
**Job Title**: Customer Support Specialist
**Salary**:MX$17,500.00 - MX$23,000.00 per month(Base)/**CAD $1,400 - $1800 per month** (Base)
**About the Role**
Roomvu is hiring a **Customer Support Specialist (Client Success)** to support our growing SaaS customer base. This role is focused on **helping clients succeed with our platform** by answering questions, resolving technical issues, and guiding users to get the most value from Roomvu.
You’ll work closely with customers on **product usage, troubleshooting, and best practices** in a fast-paced SaaS environment.
This role is ideal for someone with a **technical mindset**, strong communication skills, and a passion for customer success.
**What You’ll Do**
- Support customers via **tickets, chat, and video calls**:
- Troubleshoot product, account, and technical issues
- Guide users through platform features, workflows, and best practices
- Help customers adopt and use Roomvu tools effect...