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Job Title: Customer Support Specialist Location: Remote Company: Umbrella BPO & Client Companies Overview: As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.
Customer Support: Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie.
Zendesk.
Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
Technical Troubleshooting: Diagnose and resolve technical issues related to BPO processes and systems.
Collaborate with internal teams to escalate and resolve complex technical problems.
Process Improvement: Identify opportunities for process improvement and efficiency in customer support procedures.
Work closely with team members...