Description

Business Overview

Rakuten Group's mission is To empower people and society through innovation. Within this mission, Rakuten Travel stands as one of Japan's largest accommodation booking sites, offering diverse and appealing services that cater to a wide range of travel needs. The dynamic business development, leveraging Rakuten Group's strong customer base and technology to bring innovation to the travel industry, is a significant attraction.

Department Overview

The Customer Solutions Office (CSO) consists of three groups that support customers and service providers and drive Net Promoter Score (NPS) for the travel business. Under the philosophy of Maximize Customer Satisfaction, the mission of the travel business, the CSO embraces Be the customer, empowering and supporting end-users and service providers who are customers of the Rakuten Travel business every day.

Position:

Why We Hire

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