Join NTT DATA BCU, Inc. in Vancouver as a dedicated Service Delivery Specialist for Deskside Services. This full-time role focuses on team mentorship, resource allocation, and enhancing customer service delivery.
As a Service Delivery Specialist, you will oversee day-to-day activities, mentor staff, and ensure high-quality service for clients. This position requires strong leadership abilities and experience in managing Deskside Support operations. Key responsibilities include analyzing service issues, facilitating team training, and advising on IT strategy to optimize service delivery processes.
Key Responsibilities:
• Lead and mentor deskside service staff daily
• Monitor resource allocation and service requests
• Address customer escalations and improve service quality
• Create and update training materials for staff
• Oversee testing of new hardware and software
Requirements:
• Degree/certificate in Information Technology
• 3-5 years in a Deskside Supp...