Become a key player as a Deskside Support Supervisor, leading service excellence in user support. Deliver impactful Level 2 assistance across various locations ensuring high client satisfaction.
This supervisor position engages in both leadership and technical support for a dedicated team. Ideal candidates will have extensive experience managing end-user support and possess key skills in tools like Active Directory and Microsoft 365. You will streamline ticket management processes while implementing service improvements across the support landscape.
Key Responsibilities:
• Lead daily operations of Deskside Support Analysts
• Manage escalations for urgent customer and technical issues
• Ensure efficient triage and resolution of tickets
• Provide technical assistance for diverse hardware and software
• Drive documentation and knowledge sharing initiatives
Requirements:
• 5+ years in deskside or end-user support
• 2+ years in a supervisory capacity preferred<...