Desktop Support Analyst

Rate: 200 (A day)

Location: London (Liverpool Street)

Duration: 3 Months (Initially)

IR35: Outside

Key Responsibilities

• Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner
• Provide end‑user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting sessions and application issues via Citrix Director
• Manage end‑user onboarding and off‑boarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID
• Maintain and manage hardware inventory, printers, and AV equipment across the London office
• Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning
• Perform network troubleshooting to diagnos...