Overview
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. A team where everyone makes play happen. This role sits at the intersection of production operations, incident response, and DevOps engineering, with a focus on production support, incident triage, bug investigation, and automation to reduce operational load over time.
Responsibilities
- Production Operations & Incident Ownership (Core Responsibility)
- Act as a first responder for production incidents, outages, and customer-reported issues
- Investigate issues using logs, metrics, dashboards, and tracing
- Determine root cause and either resolve directly or drive resolution across teams
- Own issues end-to-end, from report to mitigation to follow-up improvements
- Identify recurring problems and reduce them through automation or tooling
- Cross-Team Collaboration