Shape Clio’s digital strategies as a Program Manager for Digital Customer Success. Drive customer retention and engagement through innovative digital solutions and automation.
Clio seeks an organized Program Manager to execute and evolve strategies for digital customer success. Collaborate with customer success teams and cross-functional partners to develop programs for high-volume SMB clients. Your impact will be measured by churn rates, NRR improvement, and increased product adoption metrics.
Key Responsibilities:
• Manage execution of digital customer success programs
• Document playbooks and governance frameworks
• Build internal resources for customer success organization
• Own reporting of engagement and churn metrics
• Partner with marketing on content and educational resources
Requirements:
• 2–4 years in program management or customer success
• Experience with automation platforms like Gainsight or Totango
• Strong ability to manage multiple wo...