Drive excellence in digital customer service at Enercare Inc. as a Business Analyst located in Markham, Ontario. Engage in an Agile environment to deliver customer-centric solutions and optimize the service portal.
In this full-time role, you will tap into your 3+ years of experience to bridge business requirements with technical execution. A critical part of your job entails defining user stories that enhance Enercare’s digital interactions. You’ll collaborate with various teams to ensure that solutions are effective and aligned with the company's business strategy.
Key Responsibilities:
• Partner with teams to define customer and business requirements
• Lead workshops for scope and solution design
• Assist in backlog management and sprint preparation
• Document processes, business rules, and requirements clearly
• Support UAT and operational setup activities
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• 3+ years in Busi...