**Responsibilities**:
- Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much more
- Partner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutions
- Lead experience strategy teams to invent and execute breakthrough solutions
- Manage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solve
- Manage multiple work streams around the world with varying timelines and complexity with authority and passion
- Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target cu...