Director, Customer Experience (CX): Latin America

Occasional travel will be required in support of client and team needs.

Bilingual in Spanish and English (oral and written) required

Who You’ll Work With

Are you a design leader who can build a practice from the inside out? Do you bring both craft and commercial instinct, someone who can represent design, advertising, marketing and customer strategy across cultures, capabilities, and clients? Do you thrive at the intersection of design excellence, team building, and cross-functional leadership?

Our experience design team is investing in Latin America, not as an outsourcing model, but as a strategic expansion of how we deliver. We are always blended: onshore and nearshore, together. We are seeking a Director of Customer Experience for Latin America to be our first dedicated CX leader in the region, based in Mexico.

You will represent the Customer Experience capability across Mexic...